FAQ
ACCESS
SECURITY & PRIVACY
Who has access to Bridge4PS?
Bridge4PS is a secure, public safety collaboration platform open to any authorized first responders and other public safety personnel. Users must have a valid department email address to have an account created.
How do I create an account?
There are two methods of account creation: bulk import and individual request.
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Bulk Import – email support@bridge4ps.app to request an import template. Once populated, return it to the same email address. Upon import, users will receive a welcome email with instructions for installing the app and registering their accounts.
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Individual Request – users may submit the Request Access form at https://access.bridge4ps.com. Requests must include a valid public safety departmental email address and identify who referred them.
How do I reset my password?
How do I troubleshoot login issues?
Can I sign on with a Gmail account?
What if I do not have access to a department-issued email account?
How secure is Bridge4PS?
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The system is hosted in a secure AWS GovCloud environment.
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Data in transit uses FIPS 140-2 certified encryption.
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Data at rest uses FIPS 197 certified encryption.
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Additional measures are taken as necessary and appropriate to maintain the security of the system.
Where is the information in Bridge4PS stored?
Bridge4PS data is stored in a secure, AWS GovCloud environment.
Is the data encrypted?
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Data in transit uses FIPS 140-2 certified encryption.
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Data at rest uses FIPS 197 certified encryption.
Does Bridge4PS track my location?
No, Bridge4PS does not track locations. A warning pops up on most browsers stating that the application is tracking location because of a Google Maps API that allows you to share locations from Google Maps and open navigation inside Bridge4PS.
How will information in Bridge4PS be accessible for discovery and/or public records requests?
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Any member of a Direct Message, Private Group or Public Channel can print all or partial threads to PDF. This is the easiest and most straightforward method.
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The agency head, officer of public information, or authorized designee can submit a request for us to extract the information from the server.
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Lawfully ordered requests for information will be provided as necessary.
Who has/can gain access to the data in Bridge4PS?
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Public channels are searchable by anyone using Bridge4PS.
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Private Groups are only visible by members invited to the group.
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Direct messages are only visible between the two users.
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Only Bridge4PS developers have access to the servers. All developers with access have had appropriate background checks and been cleared by DHS.
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Bridge4PS developers will only access end user data on the server upon written request from an authorized department representative.
How long is the data retained?
Currently the data is retained indefinitely and will be purged upon written consent from an authorized department representative. Starting February 1, 2021, data will be retained for 6 months (180 days). Users can upgrade to premium subscriptions to customize their data retention up to 2 years (730 days).
Does Bridge4PS support Multi-Factor Authentication (MFA)?
Yes.
How do I change the phone number connected to my account?
Email support@bridge4ps.app with the correct phone number you want associated with your account.